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Return Policy


The following information is designed to help you understand our Return Policy. We reserve the right, at our discretion, to change, add or remove portions of this policy at any time by posting such changes to this page. Such changes will be effective upon posting. BestLoveToys.net requests that you read the Return Policy carefully and consult it regularly.

For sanitary and health purposes, ALL SALES ARE FINAL!

When you receive your package, you should immediately check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only or for any shipping errors made by us. Please return the items in their original packaging within 30 days of receiving the item to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period.

Videos and Audiotapes can be returned only unsealed in their original packing. We can only accept opened Videos and Audiotapes for return if they are broken or defective.

NOTE: Shipping charges will only be refunded in cases where our error caused the return or the item is defective.

If you do not follow all of the instructions on this page you may not be refunded at all or may incur a 25% restocking fee.

Without prior approval BestLoveToys.net does not reimburse for return shipping costs.

If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.

If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.

Before you return any item, please e-mail our Customer Support Service Department at support@bestlovetoys.net

In your return package please include:
- The packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or an exchange for another item
- If you do not include a note, you may not be refunded!

Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to carrying only the highest quality adult products and maintaining professional and attentive customer service. We want you to be satisfied with our products and services!

If you have further questions or problems, please do not hesitate to contact us at support@bestlovetoys.net